Shipping policy
Thank you for shopping with Gravemoor. This policy explains how we process, ship, and deliver your order.
Order processing
Orders are processed within 1 to 3 business days (Monday to Friday, excluding French public holidays). You will receive an order confirmation by email once your order is placed, and a second email with your tracking number once it has shipped.
Orders placed during peak season (October) may take an additional 1 to 2 business days to process.
Shipping destinations and delivery times
We currently ship to France and the European Union.
- France (metropolitan): 7 to 12 business days
- European Union: 8 to 15 business days
Delivery times are estimates and begin from the date your order ships, not the date it is placed. Delays may occur due to customs, carrier volume, weather, or holidays, and are outside our control.
We do not currently ship to French overseas territories (DOM-TOM), Switzerland, the United Kingdom, or outside the EU.
Shipping costs
Shipping costs are calculated at checkout based on your delivery address. Any applicable shipping fees are displayed before you complete your payment.
Order tracking
Once your order ships, you will receive a tracking number by email. Tracking information may take 2 to 5 business days to update after the shipping confirmation is sent. If your tracking has not updated after 7 business days, please contact us.
Multiple items
If your order contains several items, they may ship separately and arrive on different dates. You will receive tracking information for each shipment. No additional shipping fees apply for split shipments.
Incorrect addresses
Please check your shipping address carefully before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us within 12 hours of placing your order and we will do our best to correct it before shipment. Once an order has shipped, the address can no longer be changed.
Lost or delayed packages
If your order has not arrived within 5 business days after the maximum estimated delivery time, please contact us with your order number. We will investigate with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund.
Packages marked as delivered by the carrier but not received should first be checked with neighbours, building reception, or your local post office. If it remains unfound, contact us within 7 days of the delivery date.
Damaged on arrival
If your item arrives damaged, please email us within 48 hours of delivery with your order number and photos of the packaging and the product. We will arrange a replacement or refund.
Customs and import duties
Orders shipped within the European Union are not subject to additional customs duties.
Contact us
For any shipping questions, contact our support team:
Gravemoor
16 Rue Lamartine à Azans, 39100 Dole, France
Email: martines.eduardo@outlook.fr
Phone: +33 6 39 98 12 34
We reply to all messages within 24 to 48 business hours.